Bookstores and Resellers

Before returning the books, please call, fax, or email us to obtain the RMA number and shipping instructions. Also, RMA number must be mentioned in all returns related communication. Note: You can return the textbooks provided the invoice is paid in full within one month from the invoice date. There is also a 20% restocking fee on all returns. Books must be in new condition and returned within one year. Books found damaged will be destroyed.

Note:

• You can return the latest edition of textbooks within one year from date of purchase. Old edition textbooks cannot be returned.
• Please ship the packages without requesting the signature

You can return the textbooks subjected to the following terms and conditions:

• Invoice was paid in full on receipt or within 30 days from the billing date.
• The textbook must be returned within one year from the date of shipment.
• The textbook must be in absolutely new condition and unused.
• All returns are subjected to 20 percent restocking charges.
• We will issue the credit memo after deducting 20 percent restocking charges.
• Books found damaged will be destroyed and no credit will be issued to the customer. In case you want the damaged copies returned to you, we will charge you S/H. Also, you need to make a written request for it so that we can inform our warehouse accordingly. Anytime we get a damaged book from you, it will be returned to you.

Returning Textbooks for Exchange

• The textbook must be returned within 10 days from the date of shipment.
• The textbook must be in absolutely new condition and unused.
• All exchanges are subjected to 20 percent restocking charges.
• You will be charged for shipping and handling and any difference in the price. You must send us a cheque, or you will be invoiced for shipping/handling, 20 percent restocking charges, and price difference.

Example:
You bought the textbook for $55 + 9.95 (S/H) = $64.95
20 percent restocking charges = 20 percent of 55 = 11
You need to send us a cheque or we will invoice you for $11 + 9.95 = $20.95
Or you can provide us your credit card information and we will charge the amount to your credit card.

Replacing a Damaged Copy
We try our best to make sure that the textbooks reach you in the best possible condition. However, sometimes it may get damaged in the shipment. In such a case, you can ask for the replacement of the damaged copy of the textbook. However, in such a case, the textbook must be returned back to us within 10 days from the date of shipment. The procedure of the replacement is as follows.

• The damage must be reported within 10 days from the invoice date.
• If the textbook was shipped via UPS, please report it to UPS and send us a copy of the report. Also, send the damaged textbook back to us. We will replace it with a new textbook and mail it to you through USPS or UPS.
• If the textbook was shipped via USPS, send the damaged textbook back to us and we will replace it with a new copy.
• The textbook must be returned within 10 days from the date of shipment/invoice.
• If the textbook was shipped overseas via USPS Global Priority or Air Mail, send us a picture of the damaged textbook and we will replace it with a new copy. The damage must be reported within 15 days.

Note: Please include a Packing List with the shipment and fax us a copy at (270) 717-0185.

Thank you
CADCIM Technologies
sales@cadcim.com